Five engagements where the number moved — and the system stayed in production after we left.
Forty clinicians were finishing charts after hours. We put an ambient scribe in the room and kept the physician in final control of every note.
Bills of lading arrived as scans, PDFs and photos. Now they arrive as structured records with a human only on the exceptions.
After-hours calls went to voicemail and rarely converted. A voice agent books, reschedules and escalates — and hands off warm.
Reps were prospecting instead of selling. Scoring and first-touch moved to an agent; humans took the conversation from the warm reply.
No new hardware, no cloud upload. Inference runs on-premise against the CCTV feed that was already watching the line.
